At Online Retailer recently eStar Chief technology Officer, Matt Neale recorded a live NORA podcast discussing mastering the art of fulfilment (and the challenges within).

Matt was joined by Nick Blatt, Head of eCommerce and Digital Customer Experience at Chemist Warehouse.

eStar account manager Amanda Dillon discusses fulfilling great expectations.

Customer expectations are constantly increasing and their expectations to have their orders delivered in full and on time and for a seamless shopping experience are higher than ever.

Retailers then must be able to support a streamlined fulfilment process, which is a simple aim but usually complex to achieve.

Kylie Williams eStar Partner and Client Services Manager talks Top 5 Tips to Evaluate your Peak Season Performance.

As we reflect on 2021 and return from Christmas and New Year breaks to start the year refreshed, it is important, while it is still relevant, that you review your sales results and performance from Peak Season past and see where there is any opportunity for learnings and improvements.

eStar chief technology officer Matt Neale looks back at the peak trading season.

Well, it's that time of year again, where the peak trade tension, the celebrations or commiserations have been and gone, and we look ahead to the next round.

eStar client services and partner manager Kylie Williams details six key ways to prepare for the peak trading period.

Will this peak period be a repeat on last year? We and others in the eCommerce industry think not. If anything, it will be one we have never encountered before, but one we need to prepare for!