eStar Client Services and Partner Manager Kylie Williams shares insights around navigating the peak trading period.

How did you and everyone around you think the 2022 peak period would go? I don’t believe anyone was really confident in predicting what would happen over the two major sale months of the year – November, which encompasses Click Frenzy, the growing popularity of Singles Day, Black Friday and Cyber Monday and December, which houses the pre-Christmas spending and then the Boxing Day sales.

At Online Retailer recently eStar Chief technology Officer, Matt Neale recorded a live NORA podcast discussing mastering the art of fulfilment (and the challenges within).

Matt was joined by Nick Blatt, Head of eCommerce and Digital Customer Experience at Chemist Warehouse.

eStar account manager Amanda Dillon discusses fulfilling great expectations.

Customer expectations are constantly increasing and their expectations to have their orders delivered in full and on time and for a seamless shopping experience are higher than ever.

Retailers then must be able to support a streamlined fulfilment process, which is a simple aim but usually complex to achieve.

Kylie Williams eStar Partner and Client Services Manager talks Top 5 Tips to Evaluate your Peak Season Performance.

As we reflect on 2021 and return from Christmas and New Year breaks to start the year refreshed, it is important, while it is still relevant, that you review your sales results and performance from Peak Season past and see where there is any opportunity for learnings and improvements.

eStar chief technology officer Matt Neale looks back at the peak trading season.

Well, it's that time of year again, where the peak trade tension, the celebrations or commiserations have been and gone, and we look ahead to the next round.